Find answers to some frequently asked questions below.
Not finding the answer you’re looking for? Use the contact form below to reach out to us and a representative will be in touch within 1-2 business days.
Since its foundation in 1748, Villeroy & Boch has made a name as an international lifestyle brand. Villeroy & Boch produces innovative and stylish products designed to enhance people’s lives, provide continuous inspiration and open up new horizons for truly personalized interior design. In the bathroom & wellness category, Villeroy & Boch manufactures toilets, washbasins, tubs & bathroom furniture.
We are Icera! Villeroy & Boch partnered with Icera in July 2022. Icera runs this website and manages distribution of Villeroy & Boch bathroom & wellness products in North America.
If you are in a country outside of North America or are looking for information on another Villeroy & Boch product category, please email eservice@villeroy-boch.com or call 1-800 845-5376 for assistance.
Yes. Please click here to find more information on our warranty policy.
Villeroy & Boch ceramic sanitaryware has a smooth, dense and virtually scratch-proof surface that is resistant to all common household acids and alkalis. Clean water and a damp cloth are often all you need for everyday care. Water marks, residual grease or soap can be removed easily using a bathroom cleaner or vinegar-based cleaning product. If you would like to avoid “chemicals” entirely, you can use household vinegar or diluted vinegar essence to quickly remove limescale marks.
For more stubborn stains, soak a cloth in vinegar and place it over the stain to work overnight. You can also find mild limescale removers or vinegar-based cleaners at specialist retailers which should be used according to the cleaner manufacturer’s recommendations.
Particular caution is required with substances containing high amounts of fluorine (e.g., rust removers or toothpastes). If they are not removed, they can lead to the formation of stains. Make sure you wipe them off immediately! For heavier contamination, we recommend a non-abrasive liquid or cream bathroom cleaner.
For even more effective results, apply the product using a soft, non-scratch sponge.
Please use the contact form on this page to reach out to our Customer Service team for information on purchasing replacement parts. You can also use the store locator to find an authorized retailer to purchase from in your area. We plan to make parts available for purchase on this website in the near future.
Please visit our store locator to find an authorized retailer near you. If there are no retailers within a reasonable distance of you, please use the contact form on this page to reach out to our Customer Service team for further assistance.
Please contact us using the form on this page and a representative will reach out to you within 1-2 business days.
For inquiries outside of the US, Canada and the Caribbean, please visit https://www.villeroy-boch.com/service/contact/.